Shipping and Delivery Policy

At Feratto Ltd., we are committed to delivering your orders safely and efficiently. This policy explains the delivery options we offer, estimated times, and what you can expect after placing an order.

Delivery Options

We currently offer two shipping options for all orders within the United Kingdom:

  • Free UK Delivery – 5 to 8 business days
  • Express UK Delivery – 3 to 5 business days

Estimated delivery times begin once your order has been processed and dispatched from our warehouse.

Order Processing

All orders are processed within 1–2 business days. Orders placed after 2:00 PM or on weekends/public holidays will be processed the next working day.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking link. This allows you to monitor your package in real-time from dispatch to delivery.

Delivery Partners

We work with trusted international and local courier services to ensure reliable delivery, including Royal Mail, DPD, Evri, and other logistics partners depending on your location.

Delivery Coverage

We deliver to all areas within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Delivery Notes

At checkout, you may include delivery instructions or a safe place preference. Our courier partners will do their best to accommodate your request.

Delays

While we aim to meet our delivery estimates, external factors such as weather or courier issues may cause delays. If your package does not arrive within the expected timeframe, please contact us and we will investigate immediately.

Failed Deliveries

If a delivery attempt fails due to an incorrect address or repeated absence, the parcel may be returned to us. We will contact you to confirm the address and arrange reshipment (additional fees may apply).

Contact Us

For any delivery concerns or questions, please contact our support team:

Email: support@feratto.co.uk

Summary:
– Free UK Delivery: 5–8 business days
– Express UK Delivery: 3–5 business days
– Real-time tracking on all orders
– Trusted UK-wide delivery