Privacy policy

Feratto Ltd. ("we", "us", or "our") respects your privacy and is fully committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us. We comply with the UK General Data Protection Regulation (UK GDPR) and all applicable data protection laws.

1. What Information We Collect

  • Personal details – name, email address, delivery address, phone number.
  • Payment details – billing address (we do not store your card information).
  • Technical information – IP address, browser type, browsing behaviour.
  • Order and communication history – support queries, product preferences.
  • Marketing preferences – only if you opt-in.

2. Why We Collect This Information

We only collect what is necessary to:

  • Fulfil your orders securely and efficiently.
  • Communicate important updates about your order.
  • Respond to your customer service queries.
  • Improve your shopping experience.
  • Send you marketing (only if you have opted in).

3. Your Privacy Comes First – We Never Sell Your Data

We do not sell, rent or trade your personal data. We may share your data only with:

  • Trusted service providers – such as payment gateways, delivery couriers, or platforms, only to fulfil your order.
  • Legal authorities – when required by law.
  • Business transitions – if our business is restructured, your data remains protected.

All third parties are contractually bound to protect your data and only use it as instructed.

4. Lawful Basis for Using Your Data

  • Contractual necessity – to deliver your purchases.
  • Legal obligation – to comply with UK laws.
  • Legitimate interest – to improve services, unless your rights override this.
  • Consent – for marketing communications.

5. Your Rights Under UK Law

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request data deletion
  • Restrict or object to processing
  • Withdraw marketing consent
  • Request data portability

To exercise your rights, email us at support@feratto.co.uk. We aim to reply within 30 days.

6. Data Storage and Retention

Your data is securely stored in the UK or countries with equivalent protection. We retain only as long as needed to fulfil services or meet legal obligations (e.g., financial records for 6 years).

7. How We Keep Your Data Safe

We use secure technologies and limit access to your data to authorised staff only. We regularly review and update our security practices.

8. Cookies

Our website uses cookies to function and improve your experience. You can manage cookies in your browser settings. Learn more in our Cookie Policy.

9. Marketing Communications

We will only send marketing emails if you opt in. You can unsubscribe at any time via the email link or by contacting us. We send thoughtful, relevant updates only.

10. Changes to This Policy

Any updates will be posted here with the date clearly stated. Significant changes may be emailed to you, if applicable.

11. Contact Us

If you have questions or concerns, contact us:

Feratto Ltd.
London,United Kingdom
Email: support@feratto.co.uk

If you're not satisfied with our response, you can contact the Information Commissioner's Office at www.ico.org.uk.